FX Globe – A no nonsense ECN broker

Deposits & Withdrawals

Being able to make a deposit or withdrawal on your own terms is so important to your trading experience. At FS International we consider it crucial that you’re able to manage your funds effectively. So, we provide a range of secure, instant and easy to use deposit and withdrawal options.

Deposits

Fund your account

Our Clients can choose from a wide variety of online funding methods. The most popular are bank wire transfers and credit card deposits.

* Note that some of funding options are only available to residents of certain countries.

** FS International does not apply any fees for deposits. You should however be aware that you may incur fees from banks and Payment Service providers. FS International accepts no responsibility for any such fees.

How you can deposit funds in your account

Step 1

Login to FS international portal and choose “Deposit”

Step 2

Select your account you’d like to deposit in.

Step 3

Select the payment method from the icons on top.

Step 4

State how much you would like to deposit and in which currency.

Step 5

Add your payment method account details.

Step 6

Submit

Please carefully read all of the instructions, terms and conditions and if you agree make sure that you check the box that says “I have read all instructions and agree with terms and conditions.”

Security of Funds

When funding your trading account client money is held in Segregated Client Accounts. This ensures that client funds cannot be used for any other purpose. All payment information is confidential and used only for the purpose of funding your trading account with FS International and not kept in our database.

Deposit conditions

  • FS International does not accept payments from third parties. Please ensure that all deposits into your trading account come from a bank account / card in your name. Payments from Joint Bank Accounts / Cards are accepted if the trading account holder is one of the parties on the Bank Account / Card.
  • Minimum first-time deposit $300.
  • If you are depositing funds in a different currency than the base currency of your trading account, the transfer amount will be converted into your account’s base currency at the market prevailing exchange rate.

How to do internal transfers

Internal transfers from an MT4/ MT5 account to another MT4/ MT5 account are instant. For transfers between different currency accounts market prevailing exchange rates are used. FS International does not apply any fees for internal transfers. Note that currently transfers between your MT4 & MT5 accounts are not available.

Withdrawals

Withdrawal methods

* Withdrawal requests are processed by our Back office Department within 1 working day, provided that all relevant documentation is submitted. Withdrawal requests are processed during business hours, 09:00-18:00 GMT+2, Monday to Friday. If the withdrawal request is received outside working hours, it will be processed the next working day. Once processed by us, the time needed for the funds to be transferred will vary depending on your payment method. The company cannot be held liable for any deposit/ withdrawal processing delays that are caused by payment systems. Should you encounter any delays after the provided time-frame please chat or email us at backoffice@fxglobe.international in order to investigate it.

1

In case of a withdrawal request without any trading activity, from the last deposit made, a fee of 3% will incur. Note that If the client deposits again subsequent the withdrawal, the amount of fee deducted will be added back in clients account balance

2

Account closure fee of 4%. Note that If the client deposits again subsequent the withdrawal, the amount of fee deducted will be added back in clients account balance.

Withdrawal Conditions

  • You can withdraw your funds at any time as long as all your documents are up to date. Note that if any of your documents are expired, we will ask you to provide us with new.
  • If you have any open positions at the moment you place a withdrawal request, we will proceed with this request only if the withdrawal of funds from your account does not place your account margins at risk. FS international reserves the rights to refuse to process a withdrawal request if it has reasonable grounds to believe that the trading account may turn into a negative balance after the withdrawal request is processed or if the trading account is subject to a charge-back investigation.
  • Withdrawals will be processed back to the source of the initial deposit and to the same account. For example, if funds were deposited using Skrill, we would refund you via Skrill along with any profits. The same applies to any other funding options we offer. If for any reason, we are unable to return the funds to the source, we will refund, preferably, via bank wire in the name of the trading account holder.
  • As withdrawals will be processed back to the source, profits might be transferred to you via bank wire in the name of the trading account holder
  • Withdrawals will be processed in the currency of the original deposit. In case that the account currency differs from the withdrawal/refund currency, the transfer amount will be converted into the transfer currency at the market prevailing exchange rate.
  • Third-party withdrawals are prohibited.

How you can withdraw funds in your account

Please submit withdrawal requests through FS international portal by choosing “withdrawals” and simply indicate the amount and currency you would like to withdraw from your account.

How you can withdraw if the card used to deposit has been cancelled or expired

After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous card. If the bank account linked to the card is completely closed, you will need to send proof of account closure to backoffice@fxglobe.international.

Why Credit/Debit card deposit has been declined

  • You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount.
  • You may have entered an incorrect digit for the card number, expiry date or CVV code.
  • Make sure that your card is valid and has not expired.
  • Check with your issuer to make sure that your card has been authorized for online transactions and that there are no protections in place that are preventing us from charging it.
  • 3D sms was not received, check with your mobile carrier that sms spam protection is not activated.

Credit/Debit cards we accept

We accept Credit/Debit cards including Visa, Visa Electron, Visa Delta, MasterCard, Maestro International and Maestro UK.

Additional fees

Inactivity fee - When an account has been deemed inactive meaning had no trading activity for a period of 90 days

30 USD

Chargeback fee - If the chargeback case is in favour of the Company or if the Company receives several chargebacks from the same Client, the Company has the right to impose a fee per chargeback.

200 USD